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Frequently Asked Questions (FAQ's)

Daycare  |  Boarding  |  Training  |  General

Doggie Daycare

Q. What do I need to do to start my dog in daycare?

  1. Make sure your dog meets all of our daycare requirements.
  2. Call us to schedule a time to introduce your dog.
  3. Bring your vaccination records, and plan to spend about 10 minutes filling out our enrollment forms. That's it!

Q. What vaccinations do you require?

  1. Rabies
  2. Distemper/parvo combo
  3. Bordetella every 6 months

Q. Do I need to make a reservation?

Yes, but only for the first visit. After that, you can come as often as you like with no reservation.

Q. What days/hours is daycare available?

Monday-Friday, 7:00 a.m. – 6:00 p.m.

Q. Can I drop my dog off/pick him up anytime during the day?

Yes.

Q. What if I can't get there by 6:00 to pick him up?

We will be glad to board him overnight along with the other boarding dogs. He will get a late-evening romp with his buddies as well as a night-time meal.

Q. What do the dogs do all day?

Dogs play all morning, then have a mid-day nap. Playtime resumes after nap time, followed by a late afternoon quiet time.

Q. Can my dog have lunch while he's in daycare?

Yes. If you have a large-breed dog who needs to be fed midday rather than before coming to daycare, or if you have a young puppy who is still eating 3 meals per day, you are welcome to bring your dog's food and we will happily feed him during naptime.

Q. Do all dogs play together, or do you separate big dogs and little dogs?

As a general rule, dogs are separated by size – big dogs in one area and little dogs and puppies in another. We will shift a dog to the other room on occasion depending on the dog's personality and play style.

Q. Can my dog get hurt?

Because dogs are animals and they play with their mouths, it is possible for a dog to get hurt, although injuries are extremely rare.

Q. Why must my dog be neutered in order to come to daycare?

As peculiar as it may sound, it is not uncommon for neutered male dogs to take issue with intact males. This can upset the entire pack dynamic and result in a dog fight.

Q. Do you train the dogs while they're there?

While we do not do any formal obedience training, we do work on teaching dogs good manners while they're here.

Q. Can my dog get a bath while he's there?

Absolutely! A bath, a pedicure, even a new hairdo if you'd like! We have a full-service groomer on staff. Advance reservations are required.

Q. Do you have a half-day rate?

No.

Boarding

Q. Do I need to make a reservation?

Yes, please.

Q. What should I bring for my dog?

Proof of vaccinations
Food

Q. What vaccinations do you require?

  1. Rabies
  2. Distemper/parvo combo
  3. Bordetella every 6 months

Q. Do I need to bring my dog's food?

Yes, please. If you happen to forget, we do feed a high-quality food. But your dog's digestive system may not accept a new food immediately. We want him to enjoy his playcation, and we know you do, too! So please bring whatever he is accustomed to eating.

Q. Can I bring my dog's bed?

You are welcome to bring your dog's bed….as long as you don't expect it to come home in one piece. Neighboring dogs may very well try to pull it into their space and call it their own, thereby ripping it into shreds. Dogs will be dogs, after all!

Q. Can I bring my dog's favorite toy?

No, please. We have plenty of toys for the dogs to play with, and we would hate to have your dog feel like he has to protect his favorite toy from the rest of the pack.

Q. Can my dogs sleep together?

For safety purposes, we do not crate dogs together. But we can put them side by side in wire crates, which makes them feel as though they are snuggled up to one another.

Q. My dog is taking medication. Can you administer that while she's boarding?

We are happy to administer oral medications and eye drops at no additional charge. If your dog needs something beyond that, please call us to discuss the specifics.

Q. Where will my dog sleep?

In a crate sufficiently sized for your particular dog, in a climate-controlled room, with the owner or a staff member on premises overnight.

Q. Will my dog get one-on-one attention from people while he's boarding?

Absolutely!

Q. My dog doesn't play well with other dogs. Why can't you board him and just keep him away from the others?

As a "playcare" style boarding facility, our boarding dogs are out playing with the daycare dogs several hours each day. For that reason, dogs sleep in crates at night rather than the runs one would see at a traditional cell-style boarding kennel. (When you're exhausted at the end of the day, you just need a place to lay your head; certainly not a place to pace.) It would not be fair to your dog to house him in a crate for 23 hours a day. He would do better in a traditional boarding kennel.

Q. Why do you require my dog to come in for a "trial day" of daycare before you'll agree to board him?

As explained in the previous question, we need to ensure that your dog will play well with others before we agree to take him in. This is for the dog's well-being. The last thing we want is for your dog to be pent up in a crate 23 hours a day.

Q. What if my dog gets sick or injured while I'm away?

Please know that the incidence of injury or illness while boarding with us is extremely rare. The owner, Valerie Murphy, makes the initial determination in every situation. Using the standard of "If it were my own dog, what would I do," she will determine whether the dog needs medical attention. If the answer is yes, the dog will be taken to A) your vet if it is close by, B) a local vet in whom The Canine Connection has 100% confidence, or C) the emergency vet clinic if it's after hours. Payment in full for any veterinary expenses incurred by The Canine Connection is required upon check-out.

Training

Q. Do I need to enroll my dog in advance?

Class size is limited, so only those who have enrolled and paid for class are guaranteed a spot. If you choose to enroll in person during the first class, please DO NOT BRING THE DOG. The first class is orientation and is for people only.

Q. How old does my dog have to be to enroll in your classes?

  • Puppy Preschool – 8 weeks
  • Beginner Obedience – 5 months
  • Beginner Agility – 1 year

Q. How old is too old to start training?

There is no "too old". We have started dogs as old as 13. Dogs love to learn, no matter their age.

Q. What do I need to bring to obedience class?

  • PUPPY PRESCHOOL
    • Proof of vaccinations
    • Collar
    • Leash
    • Training treats
    • Clicker (if you have one)
  • BEGINNER OBEDIENCE
    • FIRST WEEK
      • NO DOG the first week
      • Proof of vaccinations
    • SECOND WEEK
      • Collar
      • Leash
      • Training treats
      • Clicker
      • Treat pouch

Q. What kind of equipment do I need to have for obedience class?

  • Collar (we will help you determine the best collar for your particular dog)
  • 6' Leash (leather is required for dogs weighing 20 lbs or more)
  • Treat pouch with belt clip
  • 20-30' light line (parachute cord) with snap
  • (All of these items are available at The Canine Connection.)

Q. My dog already knows how to sit, lie down, and all that. Can I just go straight into the intermediate class?

We use the clicker training method in our classes, and all classes are taught on that foundation. For that reason, in our experience, dogs who have been home-trained or attended classes elsewhere have a very difficult time "catching up" in our intermediate class. We believe you, your dog, and your training goals will be best served by attending our beginner class first. Feel free to call us at 479.444.0300 for further discussion on this issue.

Q. Why does my dog have to have obedience training before we can take agility class? I'm really only interested in agility.

We totally understand your enthusiasm for agility! It looks like so much fun, right? But in order for your dog to "get" agility, he must have a solid foundation in obedience.

Q. Why do you require dogs to be at least a year old before you'll let them start agility class?

Dogs' growth plates must be closed to prevent damage to joints while jumping. Generally speaking, growth plates do not close before the age of one year.

Q. I want my dog to be a therapy dog. Do you have classes for that?

A very wise therapy dog evaluator once told us, "If someone ever tries to charge you for ‘therapy dog classes', run! Because the training for a therapy dog is obedience training!" And, yes, we do obedience training…LOTS of obedience training. Assuming your dog has the right temperament to become a therapy dog, we can absolutely help you achieve that goal.

Q. I wanted to get my dog certified as a Canine Good Citizen (CGC). Can you help me with that?

Yes, we can! Owner Valerie Murphy is an AKC-certified CGC Evaluator.

Q. Do you train service dogs?

No. There are so very many different types of service dogs who provide so very many types of services. But that is not a "service" we offer here at The Canine Connection.

Q. Can I just bring my dog to you and have you train it for me?

While we do take in the occasional "board-and-train" dog, it's not the recommended method of training. We can teach a dog to behave for us, but that does not necessarily translate to what the dog will do for you. We believe teaching you to train your dog is by far the most effective method of training.

Q. Do you do housebreaking training?

No. We can advise you on how to housebreak your dog, but housebreaking training does not transfer. In other words, if we teach your dog not to urinate/defecate in our facility, that's what it learns – not to urinate/defecate in our facility. It has not learned not to do those things at your house.

General

Q. What forms of payment do you accept?

While we do accept MC, Visa, and Discover, due to the rising costs of credit card processing fees, we prefer payments by cash or check.
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